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Approach
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The Tech Salon focuses on building relationships with our clients. We believe that no matter the size of a project, the key to superior service is to build and maintain a partnership with our clients, so that they trust that we will take care of their technological needs in the most efficient and timely manner. Our approach is not a reactive one, but a proactive one so as to minimize the chances of any problems ever occurring.
We understand that technology can be a complex and perplexing part of your business and that many small businesses may not employ an IT staff. Our capabilities allow us to become an integral part of your staff, providing the strategic management of a CIO or the tactical support of a support desk staff. We can also work alongside your internal team and often partner with other service providers to customize a user-focused program that is right for your organization. Our goal is to alleviate any stress by taking care of all of your technology needs so that your business will operate as efficiently as possible and you can focus on the bottom line.
We focus on five key customer service areas:
- Excellence: fulfilling the promise--completely confidential, reliable, trustworthy expertise and information
- Responsiveness: building a database of on-call computer consultants for fast response time
- Quality: getting the job done right the first time, offering a 100% guarantee
- Relationships: developing loyal, repeat customers
- Visibility: generating new business leads through focused advertising
METHODOLOGY
We developed a project management methodology that enables us to provide our
customers with innovative solutions that support their long-term business strategies. The Tech Salon’s
methodology focuses on the effective integration of processes, personnel, information and technology
to reveal the opportunities that yield the highest return.
Once these areas have been identified, project objectives are established and revisited during the
life of the project. The methodology focuses on knowledge transfer to client team members at every
critical juncture in the process. We have found that our approach empowers clients to fully integrate
our solutions into their business critical operations.
The Tech Salon’s Methodology consists of the following phases:
- Discovery - to define business requirements and set the foundation for the project
- Design Analysis - to focus on the technology, providing answers to questions formed during Discovery
- Development - to develop multiple prototypes, each requiring analysis, development, testing and customer review
- Pilot Testing - to deliver a proof of design and to plan the deployment of the solution
- Deployment - to integrate the solution into the client's operations while minimizing interruptions
- Project Evaluation - to extract knowledge from the project experience and incorporate it into client feedback
reports and into The Tech Salon’s knowledge base
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